Thank you for choosing Central Florida Farms and allowing us to bring you quality plants all throughout the year! We ask that once an order has been placed and funds are cleared, that you would allow 3 to 5 weeks to receive your order. This is only a temporary change effective June 9th 2009 to return us back to the once normal seven day shipping period in short amount of time. Until then, we do thank you for your patience and apologize for the extended wait time in delivery. If you do not wish to wait or are impatient, please do not order during this extended 3 to 5 week shipping policy, we do not wish to cause any further frustration.

     We will still strive to ship out orders faster than this of course, but from June 2009, setting the goal to end this longer shipping policy in mid July (or sooner) we are implementing this longer than usual shipping policy into our terms for a short while in order to re-organize. We apologize for any inconvenience. Thank you.

     We are usually able to ship the following Saturday after your order has placed and funds are cleared during a seven day period.

• An e-check via PayPal usually takes 4-6 days and PayPal will alert you when the funds have cleared.
•      (e-checks must be clear before shipping. The moment an e-check clears is when payment is considered received)
• A PayPal balance transfer from your account to ours is immediate and means the funds have cleared.
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• A Credit Card payment via PayPal is instant & that is the moment the funds are cleared.
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• If you choose to send a personal check, it must first clear our financial institution (usually takes 5-10 business days max).
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• If you send a money order, the moment it is deposited is the time the funds are cleared.
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• You may send cash (at your own risk), but we have never had a problem with cash payments arriving.
•      If sending cash, money order or personal/business check, please email us for address:
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• Florida residents please add 7% to the grand total.

     We understand that people change their minds or get impatient on an order or get leery about buying over the internet. So if a purchaser decides to place a PayPal Buyer's Dispute or impose an immediate claim with their funds via PayPal, the funds automatically become frozen in PayPal's system until the money is given back by PayPal to one of the parties. This is PayPal's policy. In the past, we have given refunds immediately to hasten the buyers satisfaction if an agreement cannot be resolved in a matter of dispute. We thought that would only be fair to resolve a matter as quickly as possible. The refunds we're given via PayPal's resolution center so that the matter would be closed and everyone could move on with their lives. Only to discover that PayPal gives the same funds again from our account and buyers have received a double refund. After having this happen several times without being able to recover the double refund from the buyer or PayPal along with  ignored correspondence from a buyer who has knowingly received double refunds, as of March 2005, until PayPal changes their policy and stops issuing buyers a second refund when one has already been issued from Central Florida Farms inside the PayPal Resolution Center, if a dispute, claim or chargeback is administered, the funds will remain in PayPal's dispute account until PayPal refunds the money automatically to the buyer to avoid any further double refund being issued at our expense. Since the first time this happened, we have been unable to recover any double refunds that PayPal issued after we had already settled a matter by issuing a refund to the buyer, provided proof of the refund via the transaction numbers, having contacted buyers and receiving no correspondence in return from the buyer and no help from PayPal in these matters. PayPal states that it is then the buyers responsibility to be honest and return the mistakenly issued double refund that PayPal initiated after the matter had already been settled. The time of actual refunding after a chargeback or claim is administered is not in our control and the issue should be taken up with PayPal, because it is their policy that mandated this clause in our policy to exist. If persons who had received a double refund would simply send back the extra funds received from our account, this also would have prevented this clause in our policy to exist. We apologize for any inconveniences this causes to honest people.

      Again, we apologize for the extended wait, but if there was any way to recover the extra refunded money, this process would be much faster as I would do as I used to before PayPal began making mistakes at our expense without retribution. If the order has already been shipped, then we ask the buyer to please be honest and replace the funds or cancel the Dispute/Claim/Chargeback in the PayPal resolution center. We are not able to cancel the dispute and this can only be accomplished by the buyer or PayPal. If the order has not been sent at the time of placing a dispute, then the order will be considered cancelled and will not be shipped until the dispute is cancelled and a resolution has been agreed by you and me. We would rather to come to an agreement than go through PayPal's arbitration system which only seems to frustrate both parties (buyer and seller). If we are able to resolve any differences (which we put forth the extra effort to do in all cases), please cancel any pending claims in the PayPal resolution center so that your order can be processed. No orders will be processed while the transaction is in Active Status in PayPal claims dispute/Resolution center. You are always able to re-open the case if you feel we have not held up to our end of the agreement. Thank you.

 PLEASE UNDERSTAND

     No person at Central Florida Farms EVER sees ANY credit card information that is transacted via PayPal, period. That is impossible. We do NOT know who your credit card company is, we do not know if you used MasterCard/Visa/discover/Amex, etc. We never see the number or expiration date and we have NO WAY to contact your credit card company at all. You and PayPal alone are responsible for contacting your credit card company when the transaction is made through Paypal and again, PayPal does not (under ANY circumstances) allow us to know, or view your Credit Card information. Therefore if we have come to an agreement about an issue that resulted in a chargeback complaint, and you have a credit card chargeback pending in PayPal's Resolution Center, please CALL your Credit Card company AND PayPal and tell them to cancel the chargeback.

** Most Credit Card companies only allow the credit card holder low number of chargebacks before they terminate the service of the card under fraudulent usage regulations.

     *** Updated *** As of June 9th 2009, we are temporarily changing our shipping time policy asking that you PLEASE allow 3-5 weeks for delivery of orders placed on or after June 9th. This is only for a short time as we resolve a few issues in updating the website and catching up with previous orders. This is due to our not being able to keep up with orders within the original 14 Business Day policy that we were once able to uphold and surpass, tried to uphold, until a myriad of happenstances occurred that prevented us from complying with our 14 business day shipping policy. If you ordered before June 9th, you should be receiving your order shortly if you haven't already. We will do our best to comply with our 14 business Day policy regarding all orders recently placed before this updated policy was published. Thank you for understanding.

     IF your purchase was meant as a gift to someone and it needs to arrive by a certain time, please let us know and we will get it there on time.

     ** Important** If the item needs to be shipped to a different address than you have listed in PayPal, you MUST add that address to PayPal as an official address or we cannot ship to that address. This is PayPal's policy and we disagree with their imposing it on us and you, but we are mandated to follow certain points in their TOS in order to allow us to continue using PayPal. We feel PayPal continues to offer one of the easiest and most secure methods of the online shopping experience and have been with them since the beginning.

     We will be able to ship within the 3 to 5 weeks stated and say this without any reservation or lack of confidence. It will be our goal that your order arrive sooner than this, but because we have a busy schedule and we're a small company, I do ask for everyone's patience in this matter.

     Shipping Days: Currently, we are shipping packages out Monday - Thursday and Saturday unless there will be a long postal holiday weekend and then we will use Tuesday as the cut off for that week's shipping to prevent plants from sitting in transit. Although we have had very few problems with transit times in the past, no one knows when the USPS will fail. They have been known to fail.

     All packages are shipped via United States Postal Service unless prior arrangements are confirmed and paid for in advance. Currently, the USPS trucks run in route 7 days a week and when packages are shipped on Saturday, they usually arrive the following Monday to almost all destinations. Rest assured that your packages do not sit in a warehouse over the weekend or in a hot, sweltering or freezing cold truck. We do ship all throughout the year and have had much success in the last 7 plus years. However, if you live in an area that is subject to freezing weather or extreme heat, we can either hold your plants here in a better controlled climate in Central Florida over the cold spell/heat wave until you are ready to receive them or we can send them out at your request.

** Please use discretion During Winter Months as we cannot be held responsible for frozen plant damage or packages that sit outside your home in the extreme heat or cold for extended periods of time causing plant death. If weather is continually too cold, we will hold the order until it is safe to ship for live arrival of plants. You will be notified if this is the case.

** ALWAYS remove the plants carefully as possible so they are not broken, bent or cut while opening and retrieving your plants from the box. This would not be fair to us to replace a plant if this occurs. We live by the code of honesty and hope that you would do the same. Prices on our website are subject to change at anytime, higher or lower. All orders must be prepaid prior to shipping. Central Florida Farms reserves the right to ask for plants returned at buyers expense for compensation.

We strive for 100% buyer satisfaction!

     We have served the online community with quality, healthy plants since 2001 and hope to continue this service until there is no more internet or there are no plants left on earth or until Florida sinks into the seas.

     Extra Policy Bonus Agreement - Beginning July 1st 2009, If you do not receive your order within the time specified 3 to 5 weeks delivery, we will add a $50.00 credit to your account towards your next purchase or we will send gift plants along with your order of equal or greater value. Previous to July 1st 2009 the policy was a $20.00 credit or plant of equal or greater value if not received within 14 business days.

     Our goal is to resolve a few matters that will take this time needed to complete so we can get back to the normal seven day ordering/shipping/receiving period we were once known to be faithful in achieving.

     Anytime our website is not available and you get an ERROR 404, it is due to a broken link (uncommon) or our webhost's service temporarily down for maintenance or some other problem. If the entire site is down, this is out of our control and nothing we can do about it. Please be patient as this has only happened about 3 times in 4+ years with StartLogic. If you do experience this with our site, please visit our web hosts page here startlogic.com and click the link that reads: SUPPORT. This will indicate if they are down and should give the status of the issue and length of time it will all be back to normal. On 6-15-09, this happened for the third time and lasted the longest being on and off until about 10pm. That's pretty good uptime as far as I've dealt with.

We accept major credit cards and E-Checks via PayPal, This way YOU are protected.

This nursery is mail order only

Thank you for choosing Central Florida Farms - Adding Life to Yours!